Many coaches start on a chat app because clients already use it. That works for a while.
Where chat works
- Quick questions and encouragement.
- A handful of clients.
- Sending a video or a photo.
Where it breaks down
- Training numbers sit in messages, so trends are hard to see.
- Your personal and client messages share one inbox.
- Clients message at night and expect a reply.
- Health details are scattered across conversations.
Set boundaries either way
State your reply hours. Tell clients what to send through the log and what to send as a message.
Think about client data
Health answers are personal data. Know where they are stored and who can see them, and tell the client.
Move clients gradually
Start with new clients. Offer existing ones a short walk-through, and keep chat for quick questions.
Where Trainersight fits
Trainersight keeps the log, check-ins and your replies against each set. Chat stays for quick questions.
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